It's pretty simple. You simply pour the concentrated refill pack into your aluminum bottle and top up the rest of the bottle with water. Once you are done with the refill pack, simply recycle with the rest of your soft plastics.

Just one. Our refill packs are super concentrated with 75% less water. This means you only need 1 x 125ml pack to create 475ml of cleaning products.

There's no need to measure. Just simply add the refill pack first and then fill the rest of the bottle with water. 

We do not recommend the refill pouch to be used in bottles other than with the matching Cove aluminium bottle as this will eliminate any confusion as to what is inside the container.

REDCycle Update: Please hold onto your pouches and any soft plastics until the REDcycle program is back up and running again. We appreciate your support in this challenging time and by continuing to purchase and refill Cove products you contribute to helping us reduce plastic waste by 80% on each refill purchase.

Visit www.redcycle.net.au for any further information.

Yes! Our aluminium bottles are 100% recyclable. 

At this stage, we do not have the infrastructure in Australia to recycle these items.

We have done the maths here! In Australia, only about 25-30% of PET plastic is actually recycled. That means for every bottle, about 70% of the plastic will end up in landfill. Our Cove Refill Pouches contain only a fraction of the total plastic, so we're using far less plastic to begin with. Furthermore, our pouches are recycled at a very high rate when you drop them off in the REDcycle bins! 

Nope! Buying in bulk containers doesn't necessarily mean less plastic. Compared to our bulk containers of Earth Choice product, the Cove Refills will give you the same amount of liquid with only half the plastic footprint. Not bad hey!

We struggled to find anyone in the world that could make pouches from recycled materials. And we're still looking! But for the time being, our pouches are not made out of recycled plastic. Because they are a small size & lightweight material, we are still using significantly less plastic compared to standard bottles.

Aluminium.

We explored many options for plastic free alternatives. Aluminium is a great option because it is highly recyclable - over 70% of all aluminium ever produced is still in use. Compared to only around 12% of plastic.

The refill pouches are made from a mix of low density plastics and aluminium.

We have investigated a return system, but unfortunately they are very difficult to do on a large scale, as pouches can be very hard to decontaminate.
We have partnered with REDcycle to make sure our pouches are recyclable, so you can simply drop them off at your local supermarket and they will go on to become a park bench or a kids playground! 

As our bottles are aluminium, they can be continuously used.  

No, there’s no need to cut these off. Please recycle with the spout and cap as they are recyclable through this system too.

Our Cove Surface, Glass and Bathroom are available at Coles supermarkets and our Laundry Liquid is available in Woolworths and selected IGA stores.

All of our orders are sent out within 24 - 48 hours and are delivered via Australia Post. You should receive tracking information from Australia Post once this has been shipped. If there are delays with your order, you are best to get in touch with Australia Post directly. 

If you are notified that your order has been lost or damaged in transit, we will arrange for a replacement order to be sent.

Please contact our Customer service and we will arrange for a new one to be sent to you. You can contact our team at hello@cove.cleaning.

Please contact our Customer service and  let us know what has happened with 

You can leave a review on any of our product pages if you scroll down to the bottle. For every receive that is left with a picture- you receive 10% off your next order.

Yes, as all the ingredients are readily biodegradable.

Please read directions on label for surfaces that these products can be used on. 

Yes.

Our products only contain natural fragrances.

No.

Yes, as long as directions for use are followed. 

Yes, as long as directions for use are followed.

No, it does not contain any antibacterial ingredients

Perfect for glass surfaces, mirrors, windows, chrome, steel, bench tops and fixtures. Not suitable to be used on tinted windows. Make sure you spot test first and for best results, use our microfibre glass cleaner cloth.

No, it does not contain any antibacterial ingredients

Perfect for benchtops, walls, white goods, floors, sinks and tiles.. Not suitable for marble, slate, terrazzo, porous, cracked or unsealed surfaces.. Make sure you spot test first and for best results, use our microfibre cloth.

Yes, due to the low pH, similar to vinegar or lemon juice

Perfect for tiles, shower screens/glass, shower curtains, baths, basins, stainless steel, taps and acrylic surfaces. Not suitable for marble, slate, terrazzo, porous, cracked or unsealed surfaces.. Make sure you spot test first and for best results, use our microfibre cloth..

No, it does not contain any antibacterial ingredients

Yes, a small amount to stabilise the product and help with the cleaning

<1%

<5%

<5%

None

No,

Some of our ingredients are derived from palm kernel oil, only because we believe this is the best alternative to petrochemicals. We understand there have been a lot of issues with irresponsible sourcing of palm oil, but we strive to ensure our palm derived ingredients are responsibly sourced. We have partnered with a not-for-profit organisation called Earthworm, enabling us to fully trace the source of our palm derived ingredients through our supply chain. Earthworm focus on products and supply chains to bring about more responsible sourcing, helping communities and working on the ground with the producers to find pragmatic solutions and improve practices.