Please contact our customer service and we will arrange for a new one to be sent to you. You can contact our team at hello@cove.cleaning.

First off if you do the pump up at the neck of the bottle as tight as you can get it, There is a little ridge/collar just above the part that screws onto the bottle (this has a thread into which the spout is screwed): If the collar is turning with the spout, the whole cap needs to be tightened on the bottle so that it doesn’t turn with the spout.

You may need to grip the whole cap (including the ridge above) with the fingers of one hand and gently turn the spout in the direction of the arrow (i.e. anticlockwise) with the other hand – until it pops up. Sometimes it takes a couple of turns. If you don’t hold the ridge firmly, the whole cap turns with
the dispensing spout, and keeps going round without unlocking.

Please let us know if you are still having issues and we can arrange a replacement.

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